FAQ

Shipping Policy

Is shipping free?

Yes, spend $100 or more and get free shipping.

 

Do you ship internationally? 

No, we do not ship internationally.

When will you ship my order?

 

For in-stock products please allow 1-3 business days from date of purchase for us to thoughtfully package your order.  For custom products, please allow 1-3 weeks for us to create and package them, prior to shipping.  Once shipped you should receive your order in 3-5 business days.   Please refer to your chosen shipping method for approximate shipping rates. 

Sales Tax

Do you charge sales tax?

We are required by law to collect sales tax for deliveries to all states. We will automatically calculate the tax rate at checkout.

 Return & Exchange Policy

 

 

 

Can I return an item?

We aim to make sure our customers love our products, but if you do need to return an order within 14 days of purchase that has not been opened or used (and in the original package) we are happy to give a 100% full refund. A refund will be issued for the price paid for the product (s) ONLY after we have received your package. Return shipping costs are the responsibility of the buyer. Just email us directly and we'll take you through the process.

What if I receive a damaged product?

Any damage claims need to be filed within 14 days of receiving your shipment.  Otherwise, we will not honor your claim. So, please be sure to check all of your deliveries as they arrive.

When contacting us about your damages or returns, please provide your order number and any relevant information to info@angenaecollections.com

 

 

 

 

 

 

Customized Fragrances

Can I get my candles, melts, and tarts with customized fragrances? 

Sorry, at this present time we Do Not personalize customized fragrances.

Ordering in Bulk (Shipping Fee For All Bulk Orders)  

Retail and wholesale

I have an event coming up and want to purchase AngeNae Collections candles, melts or tarts in bulk. How do I order?

Send us an email at info@angenaecollections.com explaining your event in detail.   We can discuss pricing according to your needs and time frame.  

Payment method

How do I pay for my order?

- Credit / Debit Cards
- PayPal

- Cash App

Security

Is this website secure?

This website is SSL/TLS secured.

SSL/TLS lets our vistors navigate our website and submit information securely via HTTPS.

Free Shipping on retail orders over $100.